Ali takes session on Total Quality Persons (TQP)

Conference on Together Towards Tomorrow for Organizational Excellence
Venue: Indian School of Business, Gachibowli, Hyderabad
Date: 8 Feb 2014, Saturday from 9.30 am to 5.30 pm

Total Quality Persons (TQP)

There is a paradigm shift in understanding that people are not just resources but assets of any organization. To get the best out of human assets, it is necessary to work consistently in improving their quality and their output by recognizing and nurturing their core competencies and also increasing their motivation. This has to be a Top-Down process starting with the Leader, who should be defined as a Person who Actively Leads his Team towards Mutual Goals. Understanding and merging individual goals with those of the organization require deeper cognizance of human behaviour. It begins with every team member asking WIIIFM (What Is In It For Me?). Only when we build the skill of empathy (putting yourself in the other person's shoes) can we expect to create a harmonious environment conducive to higher motivation, and greater efforts in the right direction. This presentation will convey specific techniques evolved from practical experience in the past few decades, which can set in motion the process of achieving true excellence.

FREE Online Psychological Counselling by Banjara Academy for anyone, anywhere in the world FREE online counselling for the depressed

  • Are you stressed about your child?
  • Is your marriage in trouble?
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Just mail your counsellor now, sharing your problems, your worries, your anxieties, your fears. Your counsellor will reply to you, and be there for you until you need her to help you cope and get going.

Leading Banjara Academy's online email counselling team of volunteer-counsellors, I realize it is not an easy task reaching out to a person one has never met, never seen, without the added advantage of gestures, eye contact, a gentle reassuring touch, tone of voice and yet providing empathy, positive strokes, making the person feel heard and understood.

With the aid of only written words, it is quite a task building trust, making people open up and share and helping them cope and feel better. So when in many instances they write back saying thank you and that they feel so much better, the feeling one gets is priceless and incomparable - knowing one has done something right, something good!

Hats off to all the volunteeer-counsellors of Banjara Academy who have been carrying on this work silently, anonymously for the last couple of years. Truly commendable! - Ali Khwaja

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